Our Products

Our Return Policy

At Edmund's Amaulu Slaughter, we are committed to providing high-quality meat products. We understand that sometimes a return might be necessary. Please review our return policy below:

Return Eligibility

Due to the perishable nature of our products, returns are only accepted under the following conditions:

• Products are damaged or defective upon arrival
• Products received do not match what was ordered
• Products arrive at an unsafe temperature
• Products are past their expiration date upon delivery

Returns must be initiated within 24 hours of delivery to be eligible.

Return Process

1. Contact our customer service team at topmeat@eas.com.ng or call +234 812 345 6789 to initiate the return process.
2. Provide your order number, details of the issue, and any supporting images of the product.
3. Our team will review your request and provide further instructions.
4. Do not discard or consume the product before receiving instructions from our team.

Non-Returnable Items

The following items cannot be returned:

• Products that have been partially or fully consumed (unless defective)
• Products returned without proper refrigeration
• Products that have been mishandled or improperly stored by the customer

Questions?

If you have any questions about our return policy, please contact our customer service team for assistance.

Our Refund Policy

Edmund's Amaulu Slaughter strives to ensure customer satisfaction with all purchases. Our refund policy is designed to be fair and transparent, while accounting for the unique nature of perishable food products.

Refund Eligibility

Refunds are issued under the following circumstances:

• Products arrived damaged or defective
• Products received significantly differ from their description
• Order was not delivered within the promised timeframe, affecting product quality
• Products were unsafe for consumption upon delivery

All refund requests must be submitted within 24 hours of delivery.

Refund Process

1. Contact our customer service team with your order details and reason for refund request.
2. Provide photographic evidence of the issue when possible.
3. Our team will review your request and respond within 24-48 hours.
4. If approved, refunds will be processed to the original payment method.
5. Refunds typically take 3-7 business days to appear in your account, depending on your financial institution.

Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• Customer dissatisfaction with properly delivered products that meet our quality standards
• Claims made after the 24-hour notification period
• Improper storage or handling of products by the customer
• Delivery issues caused by incorrect address information provided by the customer

Partial Refunds

In some cases, partial refunds may be offered if only a portion of the order was affected by issues.